When any payment is completed successfully, we will automatically send a confirmation email with details of the purchase. In order to receive these emails you must have saved a valid email address to your account as the confirmations are linked directly to your registered email address.
Below is an example of what a payment confirmation message looks like:
Should you encounter a payment issue, our support team may require the confirmation email for detailed investigation. As we may also need some payment confirmation for account ownership verification (e.g. updating an email address), we recommend these emails be saved in your email account and not deleted. Having them available will also allow you a quick overview of all payments made within the game.
In case you need to contact our support staff for payment related issues feel free to provide the confirmation emails in your initial message. This will help us to identify the correct payment in question and speed up the investigation.