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The currency I pay in is not correct. How do I change it? (Google)

Payments and Billing

The currency I pay in is not correct. How do I change it? (Apple)

Payments and Billing

The currency I pay in is not correct. How do I change it? (Amazon)

Payments and Billing

I forgot my password and registration email. How can I access again?

Your Account

How can I change the email address of my account?

Your Account

How can I play on a different server?

Your Account

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Known Issues

  • Update not available in app store

Payments and Billing

  • How can I purchase rubies?

  • I want to setup a password for my in-app purchases. How can I do that?

  • I made a purchase but did not receive my rubies!

  • More

Your Account

  • Keep your account secure!

  • Someone had access to my account

  • I forgot my password and registration email. How can I access again?

  • More

Technical Help

  • I get disconnected! The game tries to reload

  • I am stuck in "Connection failed" dialog on an iOS device.

Fair Play

  • I want to play in a fair environment

  • Where can I find Goodgame's Terms of Use?

  • I want to share/trade/sell my Account. Is that allowed?

  • More

Game Knowledge - Offers

  • What is a Prime Time offer?

  • Items, decorations, equipment and more!

  • My storehouse/inventory is full, will I get the resources/items in the offer?

  • More

Privacy Policy

  • Privacy Policy

Game Rules

  • Game Rules

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