If you are having trouble making a purchase with a Samsung device, there can be various issues blocking a payment. Such problems are normally temporary and can often be resolved by following these steps:

  • Make sure you have a strong internet signal.
  • Ensure you have the latest version of your device’s software.
  • Restart your game app or your mobile device.
  • Ensure you have the latest version of the game from your app store.

If none of these suggestions resolved the issue, it is important to remember that your payment is processed by the App Store, not by Goodgame Studios. For any problems that may occur during the processing of a payment such as declined credit cards or insufficient funds, we have to ask you to contact the App Store directly for further assistance.