If you are experiencing problems making a payment with Google Play, there are various reasons why a purchase may be blocked. Such problems are normally temporary and can often be resolved by following these steps:

  • Make sure you have a strong internet signal.
  • Check if you have the latest version of your device’s software.
  • Check if you have reached your app store daily spending limit. This limit is in place to protect you from having your account charged numerous times in case someone gains unauthorized access to your device.
  • Access your Google Wallet purchase history and verify the status of payment to see if it is displayed as approved or declined.
  • Restart your game app or your mobile device.

If none of these suggestions resolved the issue, it is important to bear in mind that your payment is processed by the App Store, not by Goodgame Studios. For any problems that may occur during the processing of a payment such as declined credit cards or insufficient funds, we have to ask you to contact the App Store directly for further assistance.