Sometimes delays in the processing of your order may happen for various reasons, from bad or inconsistent network connections to issues with your payment method. In most cases, waiting up to 24 hours and in this time logging out of the game and back in to check your ruby balance should resolve the issue.

Please also ensure you have been charged for the transaction by checking the relevant purchase history of your account. We cannot credit you for unsuccessful purchases where no money has been charged from you.

The below links will help you to locate your transaction history, but please bear in mind that your payment is processed by the app store. For any issues while a payment is being made or processed, please contact the app store's support service:

If you have received the rubies you purchased but instead did not receive the offer that was available please see our page about not receiving offers.