If you are having trouble making a purchase on your iOS device, there can be various issues blocking a payment. Such problems are normally temporary and can often be resolved by following these steps:

  • Make sure you have a strong internet signal.
  • Ensure you have the latest version of your device’s software.
  • Verify if you have in-app purchases enabled on your device. To check this, launch the Settings app, tap on General > Restrictions and see if In-App Purchases are On.
  • Check if you have reached your app store daily spending limit. This limit is in place to protect you from having your account charged numerous times in case someone gains unauthorized access to your device or a purchase is mistakenly made multiple times.
  • Restart your game app or your mobile device.

If none of these suggestions resolved the issue, it is important to remember that your payment is processed by the App Store, not by Goodgame Studios. For any problems that may occur during the processing of a payment such as declined credit cards or insufficient funds, we have to ask you to contact the App Store directly for further assistance .