Should you currently be unable to access your account, please submit a ticket and include as much of the following information as possible:

  • Your account's name
  • The email address registered to your account 
  • The device you are playing on and the software version are you using
  • Approximate time and date of your last successful login
  • Amount of in-game and premium currency in your account
  • Date of your first login

If you also no longer have access to the registered email address, please additionally send us these details:

  • iTunes/Amazon: Please provide a screenshot of your purchase history
  • Google Play Store: Please provide Google Play order IDs of up to 3 purchases
  • New email address to update in your account

Should you have any further information that may help us identify you as the account owner, please feel free to include it as well.

We will make sure to answer your request as fast as possible. If you are unable to create a ticket please use the search bar above to find the 'I can't create a ticket!' FAQ.