How can I purchase rubies?

Purchasing rubies for your account is done through our in-game shop. 1. Log into your account and locate the store button. ...

I want to setup a password for my in-app purchases. How can I do that?

Many devices come with the option of protecting your purchases by requiring a password when a purchase is made.  This behavior ...

I made a purchase but did not receive my rubies!

Sometimes delays in the processing of your order may happen for various reasons, from bad or inconsistent network connections to issues wi...

I made a purchase and got my rubies, but where is my offer?

There are various offers available in the game and on occasion players make a payment to redeem these offers but they are not added to the...

There was a bonus percentage in the store. Why didn't I get my bonus rubies?

In the store you may notice some small red banners on some of the packages that show a percentage. This is not a bonus of rubies that you wi...

The currency I pay in is not correct. How do I change it? (Amazon)

The currency that the in-game shop charges is set by the app store and the settings on your app store account. We are therefore unable to ...

The currency I pay in is not correct. How do I change it? (Apple)

The currency that the in-game shop charges is set by the app store and the settings on your app store account. We are therefore unable to co...

The currency I pay in is not correct. How do I change it? (Google)

The currency that the in-game shop charges is set by the app store and the settings on your app store account. We are therefore unable ...

I cannot make a purchase! (Amazon)

If you are having trouble making a purchase with an Amazon device, there can be various issues blocking a payment. Such problems are norma...

I cannot make a purchase! (Apple)

If you are having trouble making a purchase on your iOS device, there can be various issues blocking a payment. Such problems are normally...

I cannot make a purchase! (Google)

If you are experiencing problems making a payment with Google Play, there are various reasons why a purchase may be blocked. Such problems...

I cannot make a purchase! (Samsung)

If you are having trouble making a purchase with a Samsung device, there can be various issues blocking a payment. Such problems are norma...

Where can I find my purchase information? (Amazon)

If you need to locate your Amazon store purchase history you can do this via the Amazon website: Visit Amazon Pay, click on Shopper...

Where can I find my purchase information? (Apple)

To view your iTunes purchase history there a two options. Using the iTunes PC/Mac app Open up iTunes on your PC/Mac and sig...

Where can I find my purchase information? (Google)

To view your purchase history in the Google Play store there are a few options available to you. Using the Google P...

I was overcharged! (Apple)

Apple/iTunes will not send you a receipt immediately upon your purchase but rather within 2 to 5 days after a purchase is made. In addition ...

Will taxes apply to my purchase?

Taxes and tax laws will vary from region-to-region but your final purchase price will reflect all costs which we are subject to, such as VAT...

How do the extra bonuses work?

Extra bonuses from both alliance and individual subscriptions are added to the pool of other bonuses and then applied as a whole to the base...

How do I cancel a subscription on iOS?

1. Go to your iOS device settings > tap on your account > iTunes & App Store 2.Tap your Apple ID at the top of the screen. 3.Ta...

How do I cancel a subscription on Android?

1. Open the Google Play Store2. Tap on the top right button that has your account Icon3. Tap Payments and subscriptions4. Tap Subscriptions ...

What happens if I stop playing/uninstall the game? Will I still be charged for subscription?

You should login once per month to ensure your account receives the Subscription renewal. Bear in mind that even if you do not login once pe...

What happens if I cancel my subscription?

You will still have the subscription bonuses for the month you paid and after that you will not be charged.

What happens to the bought extra slots (recruit, hospital, etc.) you use, when the subscription runs out?

Recruitment and healing slots that have been started will continue after the subscription has run out.

Can I have several subscriptions active for different accounts?

No, you can only have one subscription per Google Play or Apple account.