Your Account
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Keep your account secure!
Your account security is important!We have received a lot of reports lately concerning "hacked" or "hijacked" accounts. ...
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Someone had access to my account
While commonly referred to as “account hacks”, these incidents are usually caused by insufficient focus on account security from player side...
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I forgot my password and registration email. How can I access again?
Should you currently be unable to access your account, please submit a ticket and include as much of the following information as possible: ...
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How can I change the email address of my account?
For security reasons, only our support staff may update the current email in your account.Should you still have access to the email address ...
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How can I change my password?
As long as you have access to your account and remember your current password, you may change the password at any time by following these st...
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How can I change my username?
In your game, go to Settings and next to your player name click "Edit". This will allow you to change your name, and the first change can be...
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How can I save my account?
Your account is linked to your mobile device. As long as you are using the same device, you will be able to automatically login to your acco...
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How can I play on a new device?
Should you want to change devices, please make sure you have saved your account, as is explained here. Saving your account is recommended t...
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Can I move my account to a new server?
We do understand that sometimes it may seem easier to play on a different game world. However, due to technical separation, it is unfortunat...
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How can I play on a different server?
Since we have servers in multiple languages and with very distinct communities, some players may find a different server than their current...
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My account started from the beginning. I lost my account.
Before you contact our support staff about your missing account, please make sure that you are trying to connect to the right server. Some u...
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I lost my account due to inactivity
Extended periods of inactivity may cause an account to become ruined or completely deleted. The time it takes for either process depends on ...
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I cannot create a ticket!
If you have visited our support form and have been unable to create a ticket there may be a few reasons for this:If you have tried to includ...