We are extremely sorry that you have encountered a technical problem!
In order to assist you best, we need the following information:
• Can you tell us exactly what happens with your issue?
• What device are you playing on?
• What system are you using? (for example, Android 8.1 Oreo, iOS 13, etc.)
• If possible, could you tell us exactly what you are doing when this problem occurs?
• Could you possibly also send us a screenshot or a video of the problem?
We greatly appreciate your report!