I have an idea for the game!

Thank you for sharing your idea/suggestion with us. Unfortunately we do not have any more updates planned for the game Poker and so we will...

What are Boosters and how do I use them?

There are two kinds of boosters: XP and chips boosters. The boosters provide extra chips or extra XP. The additional chips will be added to ...

At what times do the Tournaments start?

There are six tournaments daily at: 2.00am, 10.00am, 12 noon, 4pm, 8pm and 10pm CET.

Why am I losing gold bars?

You losing gold bars could happen due to the use of a feature called rabbit-cam. This feature allows you to display the cards that would hav...

How do I get XP?

Every player will get a certain amount of xp per played hand. The xp allowance increases with the size of the table blinds. This way players...

What happens if I get to a Tournament too late?

Your avatar will still take part in the tournament, but you will be shown as gray, and will fold in every round. Provided your avatar has so...

What are AP and TP?

AP (achievement points) and TP (tournament points) are values that you can collect to rise in the rankings. You will always receive achievem...

Why was my account banned?

If you tried to login and got the message 'This account has been deactivated' it is probably due to one of the following reasons: ...

I want to collect my welcome gift!

Unfortunately this feature doesn't work and we do not have any more updates planned for the game Poker so we are not able to help you collec...

I cannot create a ticket!

If you have visited our support form and have been unable to create a ticket there may be a few reasons for this:If you have tried to includ...

Technical Difficulties - First Steps

Following these steps should help to fix any problems you are experiencing in the first instance: Check that you have installed the lat...

The shop is being blocked. How do I enable popups in the Firefox browser?

Go to Permissions in the ‘Privacy & Security’ section of the ‘Options’ menu. Either via the Firefox menu button (3 lines in the top righ...