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Technical Difficulties - First Steps

Technical Help

How can I change the email address of my account?

Your Account

How can I change my username?

Your Account

My account started from the beginning. I lost my account.

Your Account

I lost my account due to inactivity

Your Account

I want to report another player

Fair Play

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Empire HTML5

  • Frequent Asked Questions HTML5 - Browsers

  • Frequently Asked Questions HTML5 - General

  • I changed my browser, but I can’t find the game anymore! What do I do?

  • More

Updates and Announcements

  • What is the Webshop?

  • Strength of Foreign Invasion Castles

Known Issues

  • Tool usage in the Shapeshifter Event

  • Ruby doubler vanished?

Payments and Billing

  • How can I purchase rubies?

  • Will taxes apply to my purchase?

  • Where can I find my payment confirmation?

  • More

Your Account

  • I forgot my password

  • How can I change the email address of my account?

  • How can I change my username?

  • More

Technical Help

  • Technical Difficulties - First Steps

  • Why is my game crashing?

  • My in-game private message was rejected. Why?

  • More

Fair Play

  • I want to play in a fair environment

  • Where can I find Goodgame's Terms of Use?

  • I want to report another player

  • More

Game Knowledge - Offers

  • What is a Prime Time offer?

  • My storehouse/inventory is full, will I get the resources/items in the offer?

  • Items, decorations, equipment and more!

Privacy Policy

  • Privacy Policy

Game Rules

  • Game Rules

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