How can I purchase rubies?

Purchasing rubies for your account is done through our in-game shop. 1. Login to your account and locate the ruby store button in t...

Will taxes apply to my purchase?

Taxes and tax laws will vary from region-to-region but your final purchase price will reflect all costs which we are subject to, such as VAT...

Where can I find my payment confirmation?

When any payment is completed successfully, we will automatically send a confirmation email with details of the purchase. In order to rece...

Why can't I see my gift card option?

In Canada we offer a single gift card option while in the United States there are two different ones available. When redeeming a gift card...

There was a bonus percentage in the store. Why did I not get any bonus rubies?

In the store you may notice some small red banners on some of the packages that show a percentage. This is not a bonus of rubies that you wi...

Can I use a prepaid credit card to make a purchase?

As prepaid credit cards can only be used for domestic transactions, they can unfortunately not be used in our shop.  The fo...