Payments and Billing
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How can I purchase rubies?
Purchasing rubies for your account is done through our in-game shop. 1. Login to your account and locate the ruby store button in t...
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Will taxes apply to my purchase?
Taxes and tax laws will vary from region-to-region but your final purchase price will reflect all costs which we are subject to, such as VAT...
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Where can I find my payment confirmation?
When any payment is completed successfully, we will automatically send a confirmation email with details of the purchase. In order to rece...
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Why can't I see my gift card option?
In Canada we offer a single gift card option while in the United States there are two different ones available. When redeeming a gift card...
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There was a bonus percentage in the store. Why did I not get any bonus rubies?
In the store you may notice some small red banners on some of the packages that show a percentage. This is not a bonus of rubies that you wi...
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Can I use a prepaid credit card to make a purchase?
As prepaid credit cards can only be used for domestic transactions, they can unfortunately not be used in our shop. The fo...