I forgot my password

If you forgot your password, please follow these steps to easily recover it:Go to the main page of the game and click on the login tabClick...

How can I change the email address of my account?

For security reasons, only our support staff may update the current email in your account.Should you still have access to the email address ...

How can I change my username?

In your game, go to Settings and next to your player name click "Edit". This will allow you to change your name, and the first change can be...

Can I move my account to a new server?

We do understand that sometimes it may seem easier to play on a different game world. However, due to technical separation, it is unfortunat...

Someone had access to my account

While commonly referred to as “account hacks”, these incidents are usually caused by insufficient focus on account security from player side...

I lost my account due to inactivity

Extended periods of inactivity may cause an account to become ruined or completely deleted. The time it takes for either process depends on ...

My account started from the beginning. I lost my account.

Before you contact our support staff about your missing account, please make sure that you are trying to connect to the right server. Some u...

I cannot create a ticket!

If you have visited our support form and have been unable to create a ticket there may be a few reasons for this:If you have tried to includ...