Current Game Rules

What are subscription packages?

How can I get a subscription?

How do I cancel my subscription?

Common Issues

The game graphics/ assets don’t load as intended, what can I do?

I’m having issues with lags, what can I do?

Which browsers are recommended for HTML5?

Where can I get Google Chrome from?

Where can I get Firefox from?

How can I purchase gold?

Where can I find my payment confirmation?

Why can't I see my gift card option?

I forgot my password

How can I change the email address of my account?

Can I move my account to a new server?

Technical Difficulties - First Steps

Why is my game crashing?

My in-game private message was rejected. Why?

Where can I find Goodgame's Terms of Use?

I want to report another player

I want to share/trade/sell my Account. Is that allowed?

Turbo Harvester

How to demolish/move cat tree?

Adventurer's Boat - Why is it being downgraded?

Why there are no fish in my Village Pond?

Why can't I challenge George, Lester or Tessa anymore?

Privacy Policy

Chum is not being credited when producing

How to unlock the fishing region and dockyard?

Where can I find deep sea fish ponds and where can I find specific type of fish?

Obsidian farm and how to unlock it

Temporary island farms

Dream Farms