At first please assure you’re using the correct URL and no other because that will most likely cause issues (partnerside links of course excluded). If you made sure you’re using the correct link, please check if clearing your cache and deleting your cookies does the trick. It is also always a good option to try using different browsers to further identify the issue. If none of the above options work, we’d recommend contacting our support or leaving a comment in the forum with your issue. Like this, our team gets informed and we can further investigate the issue.