Should you find your account to be closed without any remaining time shown on login or any email message concerning the reason, please wait for 10 minutes and try to login after this duration.

We introduced this so called “short ban” a while ago, to prevent some unauthorized and potentially harmful programs from running in the background of the game. Should such a program be present on your device, the disconnection from the game server will force it to stop - ensuring the security of your account.

If you have experienced a short ban, please also make sure you do not use programs such as bots or other automation software.